Troubleshooting

Not logged in properly

You might encounter a problem where, after starting the Soundation studio software, you see “Not logged in” in the top right of the screen. The studio might ask you for your email address and password, when this happens. This is usually due to the “Block third party cookies” option being enabled, in Chrome, and so to fix it you will need to disable that option.

To disable the “Block third party cookies” option, go to chrome://settings/content/cookies, and make sure that the “Block third-party cookies” slider is to the left (and greyed out).

Loading bar gets stuck — Soundation Chrome


Sometimes, when loading the Chrome version of Soundation, the loading bar will get “stuck”, eg at 0% or 99%, and it won’t finish loading. This is due to problems with a Chrome plugin which the Soundation software uses.

What to do:

  • First, go to the following special URL in a new tab: chrome://components
    (see the screenshot to the right)
    • Look for the word: “pnacl”, does it say “version 0.0.0.0”?
    • No: click the button below, labeled “Check for Update”. This is the most likely-to-work fix.
    • Yes: go to this page, chrome://settings/help
      If there is a button labeled “Relaunch Chrome”, click the button.
      If it says “Google Chrome is up to date”, close and re-open Chrome instead.
  • If that didn’t work, try restarting your computer.

If none of these work, please email us at helpdesk@charanga.com

Firewall Rules

IT and ICT Technicians: please call 01273 823 909 between 9.30am and 5pm, or email helpdesk@charanga.com if you have any technical questions about your content filters or firewall that aren’t covered here.

If you run an ISA or other content-filtering firewall, you will need to ensure that in addition to standard web-content types, that you also allow the following file extensions through your firewall (these are all served as standard HTTP GETs on TCP port 80):

  • .mp3 (MP3 audio)
  • .mp4 (MPEG video)
  • .svg (Scalable Vector Graphics)

We make the assumption that you are already allowing the following standard and de-facto standard web filetypes through your firewall:

  • .html (HTML files – and all text/html MIME type files)
  • .css (Cascading Stylesheet)
  • .js (Javascript file)
  • .xml (XML)
  • .pdf (Adobe PDF)
  • .gif (GIF image)
  • .jpg (JPEG image)
  • .png (PNG image)

Content tests

Our resources use a variety of different filetypes to drive them. School networks are often configured to block mp3 and occasionally mp4 files.

If some of the resources don’t appear to be playing back audio, you can use this section to check for yourself if the school network is blocking mp3, mp4 or midi files.

  • Testing a sample mp3 file… it looks like mp3s are not blocked, but please check the links below to be sure.mp3s are currently blocked
  • Testing a sample mp4 file… it looks like mp4s (video) are not blocked, but please check the links below to be sure.mp4s (video) are currently blocked

Click each of the following links and see if you see a “Content Blocked” style screen (in which case you’ll need to unblock them) or if they play, download or open a media player, then there’s no blocking going on.

When configuring computers for access to the website, please also consider user roles. The administrative login you may be using might have different permissions to a regular staff or pupil login. Teacher and pupil logins must be able to access all the file types listed on this page.

Domains

The following list of domains should all be unblocked to allow Vip Sessions and Soundation to work properly on your school’s network:

    • vipstudiosessions.co.uk
    • www.vipstudiosessions.co.uk
  • vip.charanga.com
    • cdn.charanga.com
    • ir.charanga.com
    • assets.charanga.com
    • assets0.charanga.com
    • assets1.charanga.com
    • assets2.charanga.com
    • assets3.charanga.com
    • d790nkh1vapup.cloudfront.net
    • soundation4education.com
    • api.soundation4education.com
    • powerfx.soundation-assets.s3.amazonaws.com
    • use.typekit.net
    • p.typekit.net
    • ajax.googleapis.com
    • www.google-analytics.com
    • w.soundcloud.com
    • api.soundcloud.com
    • cf-media.sndcdn.com
    • eventlogger.soundcloud.com
    • api-embedded.soundcloud.com
    • i3.sndcdn.com
    • platform.twitter.com
    • cdn.syndication.twimg.com
    • pbs.twimg.com
    • abs.twimg.com
    • syndication.twitter.com
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